Nothing will ruin your day faster than getting a call from a builder reporting an issue with trusses you’ve designed. You hear their frustration as they are faced with a potential delay and additional work to implement a fix. We all desire to eliminate those calls from our daily business, and one way to do so is to work only on jobs with a perfect set of drawings. You know, the drawings with dimensions that are 100% correct, have no errors in the listed wall heights, the heel heights are clearly spelled out with the location of the HVAC equipment and lines identified, and every load path is well thought out.
The truth, though, is that there’s really no such thing as a perfect set of drawings, because there will always be some area needing further clarification to ensure the trusses you design won’t have issues. Although this reality is typically viewed as a source of frustration, it can be an opportunity to provide extra value to your customers by helping them resolve issues before they become a problem in the field. To do this requires a trained eye to identify issues and the use of an RFI (Request for Information) to work through these issues with the appropriate parties involved. In this article, we will walk through some best practices of using an RFI to help eliminate those calls.