This is the last of a three-part series covering common questions we receive in our engineering department. Part 1 consisted of frequently asked questions related to our anchor products (view Part 1 here), while part 2 covered connector products (view Part 2 here). These are questions that come directly into our call center, along with questions submitted through the website, our engineering email queues, and our sales team.
Author: Efrain Ramos Jr.
I am a Senior Technical Support Representative at Simpson Strong-Tie and have been with the company since 1997. I found out about Simpson Strong-Tie from my friend’s brother. I have enjoyed working alongside great people and appreciate that you are given many opportunities for advancement and growth. It is a real blessing to work here. My job consists of checking work emails and salesforce queue inquiries. We also take calls throughout the day from designers, distributors, contractors and weekend warriors. On occasion, we also have the privilege of putting together product knowledge trainings for our sales teams. Great advice I was given was, “Never be afraid to try something new — it’s ok to fail. Failure is our biggest teacher.”
Common Engineering Technical Inquiries – Part II: Wood Construction Connectors
This is the second part of a three-part series covering common questions we receive in our engineering department. Part 1 consisted of frequently asked questions related to our anchor products (view Part 1 here). These are questions that come directly into our call center, questions submitted through the website, submitted through our engineering email queues, or through our sales team.
Common Engineering Technical Inquiries — Part I: Anchors
Over the next few months, I will be doing a short three-part series going over common technical inquiries we receive in the engineering department. There is a wealth of information available on our website and in our literature, but so much content can sometimes be difficult to navigate. It is often said that knowledge is power, so my hope is to empower you with all the technical support you need so you can complete your job quickly and efficiently.